Operational challenges
Lack of translation between business needs and modelling capacity
The complex sources of knowledge and the difficulty of assessing the correctness of the answer
AI application cannot call on real business tools
The production environment requires authority, audit and security controls
Programme capacity module
01Site library and value assessment
02Document Governance and Enterprise knowledge base
03Retrieval enhanced generation of RAG
05Uniform model and permission gateway
06Impact assessment and operating board
Proposed programme structure
The architecture level will be tailored to existing systems, data conditions and first-phase targets, with a focus on ensuring that business, data, integration and operational responsibilities are closed.
Operational portals working with human resourcesMission access is provided in staff, passenger service or business systems to identify and take over critical action settings.
Agent Organization and Tool LayerDismantling tasks, calling search, API, database and workflow, and controlling execution and failure retreat.
Knowledge and data layersProvides a valid, traceable operational context through RAG, structured data and permission filters.
Models and safety gatewaysImplement dissensitization, authority, flow restriction and audit by results, cost and data boundary route model.
Assessment and Operations LevelOngoing recording of mission completion rates, response basis, manual intervention, delays, costs and operational results.
Boundary of responsibilities and collaboration between the parties
ZhiHua Tech is responsible for scene diagnosis, PoC, Agent and RAG engineering, system integration, assessment and production deployment
Corporate business leaders provide real tasks, rules, anomalies and success indicators and participate in evaluation
The data and systems manager confirms knowledge authorization, interface privileges, identity mapping and security boundaries
The parties jointly maintain the assessment and measurement, greyscale range, manual review mechanisms and operational rhythms after the go-live
Programme delivery results
SOLUTION OUTPUTA. The A.C. Road Map
SOLUTION OUTPUTPrototype and evaluation results
SOLUTION OUTPUT♪ Knowd the base and Agent
SOLUTION OUTPUTSystem interfaces and permissions programme
SOLUTION OUTPUTContact and operations reports
Verifiable delivery evidence
(b) Retain reversible and accessible engineering materials at each stage, without oral representations in lieu of acceptance.
DELIVERY EVIDENCESite value matrix and first range baseline
DELIVERY EVIDENCEReal question set, task set and PoC evaluation report
DELIVERY EVIDENCEList of knowledge sources, competency matrices and tool interfaces
DELIVERY EVIDENCEAgent's execution log, abnormal retreat and manual clearance records
DELIVERY EVIDENCEUplink monitoring, cost and business results double-check reports
Recommended acceptance and inspection baseline
01Achievement of the quality and completion rate targets identified by the parties on the agreed true set of tasks
02Answers are available on the basis, tool call, identity privileges and operations logs
03Low confidence, failure of tools and high-risk actions with refusal, retreat or manual processing
04The interface with the existing system completes the security, performance and anomaly tests in the grey environment
05Access to statistics on usage, labour savings, costs and business results