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Anonymized review of a real project

Business ICT transformation

Service Enterprise Project Operation Platform

To provide advice, engineering, technical services and project-making enterprises with a demonstration of how to connect clients, contracts, projects, working hours, delivery, billing and refund, and to phase in the transformation of enterprises into information and business closed loops.

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Anonymized review of a real project

A delivered project, presented with client information anonymized

This page includes only project facts that can be disclosed. Client identity, contract value, production data and sensitive configuration are omitted. We do not publish performance, cost or benefit figures unless they can be supported by reliable project records.

We'll see about this.

Who's using it, what's the system doing, what's the value?

Main users

Finance, business owners, business managers and data analysts

Actual use

Recovering the end-to-end links of the trail, contracts, projects, delivery, billing and refund; harmonizing client, contract, project, personnel, services and delivery of property master data and status; maintaining mature CRM, OA and financial systems, linking key facts through API and integrated layers. Key results and unusual tasks are confirmed by the counterpart operational personnel.

Core functions

Clients and business opportunities

Summarize client identification, communication and business records and provide a continuous context for follow-up, service and manual judgement within delegated authority.

Contract and project establishment

To receive documents and keep their source and version in a uniform manner, extract business fields from the body and attachments, and manually check missing or conflicting content tips.

Planned hours and resources

Support operations personnel to complete operations, check the processing status and manually confirm abnormal results during the "Plan hours and resources ".

Milestones and deliverables

Support operations personnel to complete operations at the “Signs and Deliverables” stage, to view the status of the disposal and to manually confirm the abnormal results.

Change of requirements and risks

Support operations personnel to complete operations at the change of needs and risk chain, to view the status of processing and to manually confirm abnormal results.

- We'll pay back.

Support operations personnel to complete operations, check the status of processing and manually confirm abnormal results during the “Synergy in billing and refund”.

Value to operations

The following are the value directions that can be prioritized for the same projects and do not represent fixed proceeds; formal projects should first establish the enterprise ' s own business baseline.

Sales commitments are linked to project delivery

Project status, inputs and risk concentration are visible

Reduction in manual reconciliation of billing and refunds

Operating indicators trace to the details of the project

Inventory system assets retained and progressively modified

01 / Status of operations

What are the conditions under which a business usually encounters this problem?

The business is governed by contracts and project delivery, but customer, project, working hours, delivery information and financial progress are dispersed among enterprises in CRM, OA, tables and financial systems. This page is an example of a similar project programme.

Project information and commitments after sales contracts cannot be fully communicated to delivery teams

Project progress, personnel input, delivery results and changes are dispersed across different tools

Billings, refunds and project status are manually checked and overdue cases are discovered later

Management has difficulty in judging project ML, resource load and client risk in a timely manner

02 / Implementation methodology

How to break down such projects

The first phase is defined by real business assignments that identify processes, data, system dependence and unusual boundaries. The following is the sequence of implementation adopted or recommended in this case.

01

Restoring end-to-end links to leads, contracts, projects, deliveries, billing and refunds

02

Harmonization of client, contract, project, personnel, services and delivery master data and status

03

Maintain mature CRM, OA and financial systems, linking key facts through API and integrated layers

04

Construction of project operating desks, centralization of planning, working hours, milestones, changes and delivery of evidence

05

Establishment of operating boards for contract amounts, inputs, billing, refunds, risk and data quality

I don't need to write a complete request first.

You want to judge if this is a good idea for your project?

Add a project consultant ' s micro-letter to indicate current problems, systems in place, timing of expected go-live and budget levels, and we will help to determine the scope of the first period and the main risks.

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03 / Project boundary

Who's responsible for what? What conditions must be confirmed first?

Responsibilities of the parties

Research into roles, processes, systems, data and anomalies from contract to refund

Design master data, status machines, privileges, indicators and old systems architecture

Development of project operating platform and completion of interfaces, migration, testing and online

Establishment of a mechanism for monitoring reconciliation, backup retreat, training and ongoing operations

Binding and boundary

The quality of contracts, income, costs and financial indicators is confirmed by the head of the enterprise ' s finance and management

The quality of historical project data will affect migration and business analysis, requiring business involvement in reconciliation

Third party CRM, OA and financial system interfaces and licences need to be confirmed in advance

Management indicators improved while relying on business process implementation and data maintenance responsibilities

04 / Scope of the system

Capability module for possible inclusion in the first phase

The name of the module is not the final quote range. The formal entry requires item-by-item confirmation of the user, input output, permission, interface, abnormal process and entry or not.

Clients and business opportunitiesContract and project establishmentPlanned hours and resourcesMilestones and deliverablesChange of requirements and risks- We'll pay back.Systems integration and reconciliationProject operating cockpit
05 / Delivery and acceptance

What should be left when delivery is complete?

DeliveryStatus diagnosis and informatization blueprints
DeliveryMain data and indicator calibre
DeliveryProject operating platform source code and deployment package
DeliveryCRM, OA and financial interface
DeliveryData migration and reconciliation reports
DeliveryTesting training and transport manual

Engineering evidence for review

The page does not claim to have a customer ' s project material; the following verifiable records should be established for formal implementation, according to the scope of the contract.

Engineering evidenceThreads to the return process, role, status and unusual classification list
Engineering evidenceClients, contracts, projects, people and service master data dictionary
Engineering evidenceOld and new system relationship maps, interface compacts, synchronized orientation and error compensation schemes
Engineering evidenceHistorical project migration, volume-state reconciliation report
Engineering evidenceRecord of the scene test for contract, working hours, delivery, billing and refund
Engineering evidenceChecking, permission validation, training, backup recovery and running of double disk material

Recommended acceptance and inspection baseline

Contracts, projects, milestones, delivery, billing and refunds are closed by the scope of confirmation

Client, contract and project critical data satisfy uniqueness, completeness and status rules

CRM, OA and financial interfaces are able to record and compensate for time overruns, duplications or failures

Different roles can only view and operate authorized items, amounts and client data

Project income, inputs, progress and risk indicators can be traced back to the operational breakdown

Enterprise-designated personnel are able to export data, maintain base configuration and perform routine operations

Your judgment is based on your actual situation.

The case is only a way to get the project back to your business.

Tell us what is appropriate, what is done in the first phase and what risks are involved in identifying current processes, systems and problems that are being addressed.

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