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QUESTION & ANSWER

Dify Integrate WeCom DingTalk Feishu

The API can be accessed through robots, apps, WebHOK or platforms, but not simply by transmitting chat messages to Diffy. The enterprise also handles user identity mapping, session context, message signature, file permission, flow-response, frequency limit, failure retesting, and manual takeover. When it comes to knowledge case and business systems, the platform user must map the real identity of the business, avoiding sharing a back-office account number and the same data privileges.

Answer the question.

First, give conclusions that can be used for decision-making

Access is preceded by the identification of entry patterns: a group of robots is suitable for low-risk notifications and open knowledge questions and answers, the enterprise is equipped with a suitable scene for identification, menus, files and business actions, and the client service entrance is required to handle external contacts and artificial seats.

DECISION FACTORS

What conditions need to be identified before judgement is made?

The same question may have different answers under different business, data and project phases. It is suggested that the following conditions be checked and that the common findings on the web be incorporated into their own projects.

The entrance is a group of robots, internal applications or customer service.Need to identify department, post, client and current business audienceWhether messages, documents and card types satisfy business interactionsWhether the business systems actions require approval and audit
ACTION STEPS

Suggested order of advance

01

First, we'll be clear about the target and the border.

Identify the user, the task and the risk boundary of the entry.

02

Validation Key Dependence

Applications and establishment of identity, department and session mapping.

03

Development of assessable outcomes

Signs, flow limits, retests, message suitability and permission verifications are completed.

04

Make sure you decide the next step with the real results.

The real role is used to test questions and answers, documents, tools, failures and hand-held connections.

PRACTICAL EXAMPLE

How do you understand it in the actual business?

Example used to illustrate the method of judgement

The system does not use the unified administrator’s identity to access the CRM. It should map the enterprise’s micro-mail users to the CRM account, return only to the customers they are authorized to view and perform additional approvals for downloading or changing the contract.

COMMON RISKS

The easiest pit to step on.

Access to business data on behalf of all staff with a Diffy key

Test text questions and answers only, ignore files, long messages and repeat calls

The robot repeats after time, causing the operational system to duplicate the writing

ACCEPTANCE

How should we end up receiving and confirming?

At a minimum, the log-in mapping, knowledge access, tool call, file processing, flow restriction, repeat messages and abnormal regressions are tested by ordinary staff, supervisors, unauthorized persons and outside users to ensure that the message records are linked to the real sponsors.

When preparing to communicate with suppliers or internal teams, it is recommended that current processes, representative samples, existing systems, planning time and budget levels be brought. First, the unknown items are clearly marked, and then the decision is made to use diagnostics, PoC, fixed-range projects or ongoing research and development, which is usually more reliable than a direct demand for a price and duration without borders.

Your project conditions are different from the examples above?

Operational objectives, existing systems, sample and planned time could be collated before consultants could make preliminary judgements in relation to actual boundaries.

Associate project consultants