First, give conclusions that can be used for decision-making
The processing of calls, time-consuming, erroneous consequences, identity requirements and conditions of transfer are determined by the number of people on the job, not by the number of seats. The IVR, AI or manual liability is determined by the number of calls per class.
What conditions need to be identified before judgement is made?
The same question may have different answers under different business, data and project phases. It is suggested that the following conditions be checked and that the common findings on the web be incorporated into their own projects.
Suggested order of advance
First, we'll be clear about the target and the border.
Draws real calls and performs the job classification.
Validation Key Dependence
First, go to the seating support or a standard task.
Development of assessable outcomes
Quality assessment, delay and manual intervention.
Make sure you decide the next step with the real results.
Upon compliance, the criteria are expanded in a risk-based manner.
How do you understand it in the actual business?
In the after-sale hotline, AI can search the service ' s network and collect information on the service; when there is a dispute about costs or the client does not accept the programme, it is immediately forwarded to the seat and synchronizes the summary; examples do not represent the performance of a particular client, and actual findings need to be verified in conjunction with the enterprise ' s own business volume, sample, system and liability boundaries.
The easiest pit to step on.
The results of the production are judged by the silent demonstration.
Hide the robot or cancel the manual entrance.
Just check the access rate and not the results.
How should we end up receiving and confirming?
The completion rate, error, labour transfer, complaint, delay and cost are verified by mission, and sensitive scenes must be correctly entered.
When preparing to communicate with suppliers or internal teams, it is recommended that current processes, representative samples, existing systems, planning time and budget levels be brought. First, the unknown items are clearly marked, and then the decision is made to use diagnostics, PoC, fixed-range projects or ongoing research and development, which is usually more reliable than a direct demand for a price and duration without borders.