Processes, organization and synergy

Employee Training Competency Management

The number of trainings does not represent a change in competence. It is difficult for employees to translate knowledge into behaviour when the course is disconnected from job assignments, lack of practice feedback and proof of performance.

ZhiHua Tech Original Course2 minutes 25 secondsFAQs and solutions in enterprise informatization

This video is used for enterprise-infomatic knowledge learning and internal discussions.

DIRECT ANSWER

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The number of trainings does not represent a change in competence. It is difficult for employees to translate knowledge into behaviour when the course is disconnected from job assignments, lack of practice feedback and proof of performance.

VIDEO NOTES

The video content of this issue is read

The following are structured textual interpretations of the video for the current period, which allow for quick reading, internal discussion and search; it is not verbatim subtitled. Around “Many trainings have been done and why staff competencies have not been upgraded”, it is suggested that a distinction be made between appearances, business causes and system improvements before deciding whether process adjustments, data governance, systems integration, automation or customization development are required.

1. Why does the completion rate of training not equal capacity

The number of trainings does not represent a change in competence. It is difficult for employees to translate knowledge into behaviour when the course is disconnected from the job, there is a lack of feedback on practice and proof of performance.

2. How job capacity is broken down into verifiable tasks

The number of trainings does not represent a change in competence. It is difficult for employees to translate knowledge into behaviour when the course is disconnected from the job, there is a lack of feedback on practice and proof of performance.

How does it work with on-the-job coaching?

The number of trainings does not represent a change in competence. It is difficult for employees to translate knowledge into behaviour when the course is disconnected from the job, there is a lack of feedback on practice and proof of performance.

WORKFLOW DESIGN

What should we do with this scene?

Identify the processes and responsibilities behind approval, scheduling, cross-sectoral waiting, project extension and system usage. The process around “Many trainings have been done and why staff competencies have not been upgraded” should define real input, expected output, tool privileges, manual approval, unusual handling and operational acceptance indicators before deciding whether to use rules, scripts, API, Codex or other AIAgent.

01Why is the completion rate of training not equal to capacity

The verification of conditions, liability, data sources and exceptions is done using real samples, and the presentation is not used as a substitute for production evidence.

02How the job capacity is broken down into verifiable tasks

The verification of conditions, liability, data sources and exceptions is done using real samples, and the presentation is not used as a substitute for production evidence.

03How does that work with on-the-job coaching work?

The verification of conditions, liability, data sources and exceptions is done using real samples, and the presentation is not used as a substitute for production evidence.

IMPLEMENTATION PATH

Suggested paths for improvement

  1. 1
    Draw current process with a real task

    Selecting recent and representative tasks and anomalies, identifying participants, input outputs, time and current costs.

  2. 2
    Delete duplicate transmissions and specify responsibilities and time frames

    Distinction between actions that are self-executing, that require manual confirmation and that prohibit automatic processing.

  3. 3
    Documenting rules, alerts and upgrading mechanisms in the system

    Start with the draft, a copy or a limited scene, and keep the abnormal transferer and retreat.

  4. 4
    Continuous re-entry waiting times, return to work and anomalies

    Continuous observation of accuracy, adoption, processing cycle, error and real business results.

ACCEPTANCE

How to automate the receipt and inspection is really effective.

The acceptance cannot be based solely on whether a single demonstration runs. The following results should be observed continuously using independent samples and real anomalies, and pre-modification baselines of the same calibre should be maintained:

  • Whether the end-to-end cycle declines
  • Whether overdue missions are detected in advance
  • Whether cross-sectoral responsibilities can be tracked
  • Can abnormality be closed and not repeated?

The authorization, approval, audit and manual takeover must also be verified when it comes to the amount, customer commitment, privacy, compliance, production change or deletion operations.

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