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QUESTION & ANSWER

Integrate CRM ERP OA Finance Systems

Most systems can be integrated through API, news, timing or controlled file exchanges, but first by confirming interface capacity and data responsibility. Each core type of data should have a single primary responsibility system, and other systems should read or write back as agreed. Important links also need to be addressed, for example, through retesting, compensation, logs and manual reconciliation. The system is connected only as a first step, and long-term consistency and unusual operations are more important.

Answer the question.

First, give conclusions that can be used for decision-making

The integration should be preceded by a system and a catalogue of data that identifies who creates the customer, goods, orders, inventory, organizational and financial documents, who has the right to modify them and to synchronize them.

DECISION FACTORS

What conditions need to be identified before judgement is made?

The same question may have different answers under different business, data and project phases. It is suggested that the following conditions be checked and that the common findings on the web be incorporated into their own projects.

Whether the systems provide formal API, documentation, testing environment and access rightsConsistency in field definitions, codes, organization and time calibreSynchronization requires real-time, real-time or daily batchingWho is responsible for failure, repetition, delay and manual correction of interfaces
ACTION STEPS

Suggested order of advance

01

First, we'll be clear about the target and the border.

System, interface and master data catalogues are produced to confirm the data ownership.

02

Validation Key Dependence

A high value chain road design field, event and anomaly rule are selected first.

03

Development of assessable outcomes

The history is used to combine the border samples, so on, retest and compensate.

04

Make sure you decide the next step with the real results.

Checking reconciliation differences on the online line and gradually expanding other systems.

PRACTICAL EXAMPLE

How do you understand it in the actual business?

Example used to illustrate the method of judgement

Once CRM has been closed, a customer and order is created to the ERP, and the ERP bank is retransmitted to the CRM. If both parties change the client code, duplicate records will occur; the process will be stable in the long term when the ERP is identified as official customer-master data, a CRM preservation map, and the business only key is used to prevent duplicate creation.

COMMON RISKS

The easiest pit to step on.

Each system is directly interconnected and later forms an unmaintainable network interface

Only test normal requests, not process duplicate calls and network timeout

Field names are the same, business is the same.

ACCEPTANCE

How should we end up receiving and confirming?

The receipt and inspection shall cover normal, duplicate, missing, disorderly, overtime and authority anomalies, and shall reconcile logs, alarms, retests, compensation and reconciliations. The interface contract, field mapping, call limits, account numbers and the troublebook shall also be delivered.

When preparing to communicate with suppliers or internal teams, it is recommended that current processes, representative samples, existing systems, planning time and budget levels be brought. First, the unknown items are clearly marked, and then the decision is made to use diagnostics, PoC, fixed-range projects or ongoing research and development, which is usually more reliable than a direct demand for a price and duration without borders.

Your project conditions are different from the examples above?

Operational objectives, existing systems, sample and planned time could be collated before consultants could make preliminary judgements in relation to actual boundaries.

Associate project consultants