Home / FAQs / AI system production and continuous operation
QUESTION & ANSWER

Who Maintains Enterprise Knowledge Base After Launch

The knowledge content is the responsibility of the business department, which is responsible for authenticity and validity, and the technical or AI operations team for collecting, splitting, indexing, authority, evaluation and dissemination mechanisms.

Answer the question.

First, give conclusions that can be used for decision-making

The original document should be an authoritative source, with vector indexing only a derivative asset; changes are subject to review, version and release, and return with fixed questions. High-risk answers should also show the source and update time, and outdated or conflicting knowledge should be dropped off in a timely manner.

DECISION FACTORS

What conditions need to be identified before judgement is made?

The same question may have different answers under different business, data and project phases. It is suggested that the following conditions be checked and that the common findings on the web be incorporated into their own projects.

Sectors where knowledge is generated and held accountableFrequency, life span and risk level of content changeWhat information can be seen by different users?How to implement index updates, regression assessments and failure retreats
ACTION STEPS

Suggested order of advance

01

First, we'll be clear about the target and the border.

(c) Designation of content owners and technical operational roles by knowledge domain.

02

Validation Key Dependence

Establish submission, review, issuance, lapse and back-up processes.

03

Development of assessable outcomes

Tests for new and changed content running privileges and question and answer regressions.

04

Make sure you decide the next step with the real results.

Continuously complete knowledge based on no answers, low quality and high frequency (HF) questions.

PRACTICAL EXAMPLE

How do you understand it in the actual business?

Example used to illustrate the method of judgement

After-sale knowledge assistants are involved in products, prices and policies. The product department maintains product knowledge, operates the quality of audit services, and the AI team is responsible for indexing and evaluating.

COMMON RISKS

The easiest pit to step on.

All shared disk files imported once and for all.

Index content without permission to inherit

Counting only the number of files, no errors, no answers and adoption rates

ACCEPTANCE

How should we end up receiving and confirming?

The operating system should list knowledge holders, sources, versions, powers, time of renewal and expiry dates; and the periodic report should contain a stop-and-go, no answers, false feedback, expired content and improved loops.

When preparing to communicate with suppliers or internal teams, it is recommended that current processes, representative samples, existing systems, planning time and budget levels be brought. First, the unknown items are clearly marked, and then the decision is made to use diagnostics, PoC, fixed-range projects or ongoing research and development, which is usually more reliable than a direct demand for a price and duration without borders.

Your project conditions are different from the examples above?

Operational objectives, existing systems, sample and planned time could be collated before consultants could make preliminary judgements in relation to actual boundaries.

Associate project consultants